Customers that wish to cancel their order and return goods must notify Crackshot in writing (email, letter) within 7 working days of receiving them. Goods must then be returned to Crackshot within 21 days.
If you are returning goods for any other reason than they are faulty, we would ask you comply with our returns policy in clause above. Items must be returned to us within 7 days of delivery, for a refund the items must be received by us unopened and in a saleable condition.
Once goods have been received and providing they are in an AS SOLD state as determined by Crackshot, a full refund will be made within 28 days.
Any customer who wishes to cancel an order before delivery must inform Crackshot at their earliest convenience. If an order has already been dispatched but not delivered the customer can refuse to accept delivery and the goods will be returned to us. However, if an item has been dispatched before cancellation the delivery charge will not be refunded.
Faulty goods; in the event of goods becoming faulty the customer should inform Crackshot immediately in writing (email, letter) and return the goods at once at their own cost for repair or replacement.
In the unlikely event that goods are faulty on arrival the customer must make Crackshot aware within a reasonable time and be able to prove that the goods were delivered in this state. Once this has been established we will then decide on the best course of action. This can include, but not limited to, posting the item back to us and refunding the cost or having the item collected by courier.
Special Order items or Made to Order items that require a deposit at time of ordering cannot be cancelled or refunded at any time.